I cannot tell you how fortunate I am to have found Don and his crew. I really should say they found me! A couple of years ago, I was on the side of the street near my home in Andover with a flat tire. My husband and I had called Mercedes SOS, and were waiting for over an hour for them to come and fix the tire. Don and Dan had passed me while going to take care of someone else in distress. They saw us on the way back to their shop, stopped and fixed our tire. Put a spare on, brought the tire back to their garage and fixed it. They were so kind and told us that they wanted to stop when they first saw us, but were answering another call. They were great. Just a couple of days ago, my new SUV was dead in my garage. I was frantic as I had to be somewhere important. I called AAA, held on for 20 minutes, then decided to hang up. Called Mercedes Service, (my wireless key would not start car). They told me to call Mercedes Embrace. Called, held on for a while, then decided I would call Euro Car Center to see if someone could help me. Within ten minutes, Don was at my home. He immediately jump started my car, had me follow him to the shop, tested the battery to find out what caused the car battery to die in the first place. My SUV is a 2020. Once again, Don went "above and beyond" to make sure my car was working properly, and I would be safe to now go to my destination. He asked me to call the shop and let him know that I got to where I had to go, safely. Who does that these days? Don does. If I could give Don and Euro Care care ten stars, I would. Besides being so knowledgeable in foreign cars, Don sincerely cares about people. How lucky we are to have him nearby.